Frequently Asked Questions

Question:

What is the difference between the NeedakŪ rebounder and others?

Answer:

NeedakŪ is a manufacturer of rebounders -- and rebounders are the ONLY thing we manufacture. Models available through discount stores or marketing/promotion companies are imported. We have control over all aspects of production -- they get the most inexpensive model they can (Generally quality is not an issue with marketers, only price). NeedakŪ insists on producing the highest quality rebounder. Our price may be a few dollars more, but you get a rebounder that will provide many years of service and is more gentle on your body. If it doesn't have the Needak label on it, you can be almost 100% certain it is an Asian import. (Compare Needak with a typical import)

Question:	Does Needak offer a warranty?
Answer:	Yes. The NeedakŪ warranty is the best manufacturer's warranty available for rebounders made today. We are proud of our rebounder and gladly stand behind it. Please see our warranty page for the full details.

Question:	I bought a used rebounder at a garage sale. Is there any way to tell if it is a NeedakŪ rebounder?
Answer:	NeedakŪ rebounders have both a label and a serial number which is located on a hinge. If your rebounder does not have both of these identifying marks, chances are you have purchased an import.

Question:	I have a rebounder that is not a Needak and the jump mat is frayed and needs to be replaced. Can I purchase a new jump mat from Needak?
Answer:	It is possible that our parts may fit your rebounder. Please visit our replacement parts page to determine if our parts will work on your rebounder. You may also call us toll free at 1-800-232-5762.

Question:	How soon will my order ship?
Answer:	FAST! NeedakŪ Mfg. ships most orders within 1 or 2 days of receipt.  Delivery can be made to most parts of the 48 US states if 4-5 business days after your order ships. Please keep in mind that we are typically inundated with orders around holidays. Sometimes due to the large volume orders are delayed an additional day or two.

Question:	When can I expect my package to arrive?
Answer:	NeedakŪ Mfg. primarily ships packages to the continental US via United Parcel Service ground delivery (unless you have requested an expedited shipping method). As you know, UPSŪ is very fast and accurate. If you have supplied an e-mail address, UPSŪ will notify you of the tracking number of your package and the projected delivery date.

Question:

When can I expect my package to arrive if I don't live in the 48 US states?

Answer:

Orders delivering into Canada, Alaska, Hawaii, and Puerto Rico can typically take 5-7 business days via UPS.  Other parts of the world may take 7-10 days for delivery by UPS.  UPS tracking is available worldwide and should there be an issue, claims are settled quickly. We caution customers when placing orders via Postal Service that delivery times typically take far longer than projections on the Postal Service web site.  Canadian customers have waited 10 weeks for delivery due to customs clearance problems. Areas outside of North America have seen Postal Service delivery take 9 months! And advertised tracking is not done into areas outside of the 48 US states.  Claims can sometimes take 9-12 months to resolve.

Question:	What kind of publicity and recognition has Needak Mfg. received?
Answer:	The NeedakŪ rebounder has been seen in New York Magazine, Fitness, Fit-Buzz, Women's Sports & Fitness, American Health, Fit, The New York Times, Health & Fitness Source, CBI, and other fine magazines. It has been seen on numerous television programs including The Today Show and The Martha Stewart Show.

Question:	I would like to become a reseller of Needak products. What kind of sales support does Needak Mfg. offer?
Answer:	NeedakŪ Manufacturing authorizes our resellers and affiliates to sell and support our products and are supported by extensive sales, marketing and support services.  For more information, please contact us at 1-800-232-5762 or through this web site.